Everything that happens after a purchase.
An ecosystem of tools connecting the complete operation of an e-commerce business.
01 / The challenge
An order does not end at checkout.
Behind a purchase sit customers, preparation, logistics, support, campaigns and business decisions. An operations platform needs to keep these areas connected even when each team works with different tasks and priorities.
EAP's scope covers that full operation. The solution needed to support everyday work alongside the information that helps the business understand what is happening.
02 / The client
Europa Agricult Product
Europa Agricult Product sells fruit and vegetables straight from the farmer to the consumer, without the chain of middlemen that squeezes the price at origin. It operates from Bétera, near Valencia, and publishes its own figures: more than 450 farmers supported, over 8 million kilos sold and more than 220,000 customers.
That model only holds up if operations run tight. Orders, logistics, campaigns and point of sale have to keep pace with a perishable product and a 24-hour delivery promise. That is where the software comes in.
03 / The solution
A connected foundation for daily operations.
We developed a private suite bringing together orders, customers, logistics, campaigns, incidents, point of sale and analytics. The project connects tools and automations around the operation of an e-commerce business.
Shopify integrations and AI workflows form part of a broader ecosystem. The product combines day-to-day management with information and tools for the different parts of the organisation.
- End-to-end operations. Orders, customers and logistics sit within the same product scope alongside incident handling and other operational tasks.
- Connected channels and teams. The suite includes campaigns and point of sale so the software supports different ways of serving the customer.
- Automation with context. Automated workflows and AI connect with operations and analytics tools within the business's working environment.
04 / Results
E-commerce from the inside.
EAP brings the areas involved throughout a purchase into a private platform. This case study presents the functional scope without exposing access to the system or its internal operational data.
- A suite supporting the full business operation.
- Integrations and automation around real workflows.
- Analytics connected to operational areas.
Related services
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